FAQ

What age range are your products designed for? Our baby walkers are designed for infants who are beginning to sit, balance, and attempt to stand, typically between 6 and 18 months, depending on developmental readiness. Early learning tablets are suitable for toddlers and young children from 1 to 5 years old, with simple, interactive content for early education. Puzzles range from beginner large-piece sets for toddlers to more complex sets for preschoolers, with age recommendations clearly listed on each product.

Are your products safe for children? Safety is our highest priority. Baby walkers meet strict stability and structural safety standards to prevent tipping and ensure secure support. Early learning tablets use non-toxic materials, soft controls, and low-volume audio appropriate for young children. Puzzles use smooth, durable, non-toxic materials with no small choking hazards for their recommended age groups. All products undergo basic safety reviews before being offered for sale.

How long does delivery take? Orders are processed within 1–3 business days. Standard international shipping generally takes 7–15 business days, depending on the destination and customs speed. A tracking number is provided once shipped.

Can I track my order? Yes, a tracking number is sent by email once the order ships. Customers can monitor delivery progress through the carrier’s website.

What if my order arrives damaged or defective? If a product arrives damaged, defective, or incorrect, contact support immediately for assistance. We may request photos to verify the issue. We offer replacements, returns, or refunds according to our Return & Exchange Policy.

Do you accept returns or exchanges? Yes, returns and exchanges are accepted within 30 days of delivery for unused, unopened, undamaged products in original packaging. Defective items are handled at no additional cost to the customer. More details are available in our full Return & Exchange Policy.

Is my personal information safe? Yes. We use secure encryption and trusted payment processors to protect personal and payment information. We do not share or sell customer data to unauthorized third parties. Full details are available in our Privacy Policy.